Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ultraautogarage.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Preciso de mais tempo para analisar o brinquedo, só não gostei que veio sem caixa e manual. No mais é bem legal. Achei também o carrinho um pouco lento.
Product arrived perfect before time. Met my expectation.
alles ok
produto entregue conforme o anúncio informado
,
Very good
Very good product. How can we buy an additional battery? Too bad that the shipment was so long and there is no manual, nor small essential screwdriver. However I recommend this purchase.
Some points are loose! No! Don't walk straight!
Little tested, but looks very good Not know battery life yet but played ten minutes without losing power .. Not tested control distance too If the control was inverted (command turn) would a right handed drive smoothly with a hand, left handed drive quiet with a hand, because the position thumb .. 'M happy with purchase and will test more
amazing my 6 Yr old and 18yr old loved everything it says it.can do , it does slight exaggerated on size when you see picture but the video is true absolutely would recommend 5* charges really well takes around 30 minutes to charge and lasts a good 40-50 minutes depending I suppose on how impatient the kids are to wait on it charging really depends on how long you get 5*
thanks
As pictured
Best gift for you.
The cart looks very good, take 50 days to arrive, but came well packed
Produto bom pelo que testei, as crianças gostaram. Vendedor enviou rápido, o problema para variar foi a demora da entrega pelos Correios. Não fui taxado.
No fast access for delivery
It's fast Mode מצויין
The packaging was torn! The goods have not been damaged
Hello, bought two cars, one did not have the charging cable and the screwdriver. Also missing a manual, How long does the car battery charge? Where to find additional batteries?
Long delivery but the car is great.
bien merci. mon fils est content
The child wanted this toy for his birthday. I ordered this machine three times! Starting at 11.11.2020. They could not deliver, they returned the money. After all the new year holidays finally managed. All events passed, separated by hot wilsam. The child is delighted. The machine is passable and quite fast, but the quality is quite normal, like all of them with a remote control. Suspension and differentials are like, wheels are healthy-with a jar of 0,33. Batteries in the typewriter itself are, there is no remote control. Quite normal. Recommend.