Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ultraautogarage.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
20cm bought the remote little and distance is 10m degree outside safe Busin. Note please. Shipping is fast.
Super satisfied
excelente
Demorou a chegar, mas o produto é de boa qualidade.
Works as expected
As baterias duram muito pouco, comprei com 3, e todas tem pouca duração, o carregador não tem aviso nenhum quando as baterias estão carregadas, somente acende uma luz vermelha ao plugar na tomada e assim fica até sua retirada. O produto veio com o código de rastreio início LZ e final CN, a entrega foi um pouco demorada, o carrinho apesar de vir bem acondicionado em um isopor, chegou com um eixo dianteiro desencaixado e com um pneu fora do aro. O carrinho é muito bonito, mas não é muito rápido, dá pra brincar com ele.
nice.
All satisfaction with this purchase . Fast shipping.
All satisfaction with this purchase. Fast shipping.
Very cool, the child is having fun too…
Cool buggy my son enjoys it alot. its a little plasticky but overall for 40$ not bad
Overall it is a nice-looking RC car. Too bad the tire on the top back is not the same as the other 4 tires. It's just a cheap plastic tire that cannot be used for anything else but decoration. The battery is a 2000mAh 7.2V battery and it does not last very long. You might get 15 min out of it. I bought a 3000mAH 7.2V so we'll see if we get more use out of the car. The springs on the wheels are unnecessarily stiff. Half the spring tension would make the car flex more providing for a much more enjoyable driving experience. The photo is also a bit misleading, making the car look bigger than it really is, especially with the person holding it away from their body like they do. There was no retail packaging, just white styrofoam, so if you're planning on giving it to someone as a present you better have another way to package it.