Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ultraautogarage.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super HAPPY with quality well packaged. Simple operation. Good quality on the other hand no respect for 10 days of delivery but frankly not important!
Beautiful
Very satisfied… also arrived in advance
exxelent product, good noise, fast delivery
Excelente ,todo conforme a la descripcion y muy rapido el envio,muchas gracias
Fine earbuds with good sound getting used to the instructions for use the bass had for me slightly heavier may have been
False contact with the charging box.
Everything perfect!
Fast shipping, lousy packaging with battered box but the keys, headphones, cable and rubber rings in excellent condition. They surprised Me with the Audio quality, compare them to the Sony wf-xb700 and are very identical, have some differences: The Sony have very deep bass and these headphones don't, the Sony have a very high volume almost deafening and these headphones have a decent volume, they don't hurt their ears. I recommend them, to exercise, to closed door or outdoors. I haven't tried them in games. They connect easily, and have good connectivity distance. (in my case, an off headset came and only one was heard when connecting to a cell phone, they must verify that both are on) Good battery life. The microphone I haven't tried. I highly recommend them, a good choice but you count on the resources for other high-end headphones. Time will decide how long they are.
Me llego 13 días antes de la fecha de entrega. Por el momento dejaré la valoración del producto como muy bueno. Me llego en buenas condiciones, la caja venía un poco maltratada y un audífono estaba prendido pero es probable a que se deba al procedimiento en aduanas. Mis primeras impresiones son una estética y buen sonido para lo que pague, me satisface un poco más el sonido le flata más en bajos pero todo perfecto , les doy un 9/10. Un detalle que cheque... es el estuche, llegó con 50% de carga y al cargarlo tardó 15 minutos para la carga completa, después de ocupar los audífonos por 3 horas los metí al estuche y se consumió casi 50% de la batería instantáneamente, seguiré checando ese detalle. Uno más es volumen máximo de los audífonos, aun no los diferencio o nose si ya sea todo el máximo pero bueno. .. Tampoco esta nada mal. Al mes dejaré otro comentario
Excellent quality Very quick shipping
thank you.
Good, average sound, only bad thing is Q box not load cell battery box very weak.
Excellent product.